Owner FAQs

We offer comprehensive full-service property management services, including marketing and advertising, tenant screening, lease preparation, rent collection, maintenance coordination, property inspections, accounting, owner reporting, lease renewals, and eviction coordination when necessary. Our tenant procurement program assists self-managing owners in in conducting showings and securing qualified tenants. We also offer a property watch program for absentee homeowners.

Yes. We are a licensed property management company, operating with industry-standard compliance, professional processes, and the local expertise owners expect in Bluffton area property management.

We perform a market analysis using current rental data, comparable properties, market trends, property condition, location, and demand to establish a competitive rental price that helps maximize occupancy and income.

We market properties through major rental listing websites such as Zillow, Rentals.com, Trulia, etc., social media platforms, local networks, and our company website to attract qualified prospective tenants.

The leasing timeline varies based on market conditions, pricing, seasonality, and property condition. Properly priced and well-maintained properties generally lease more quickly.

Our screening process typically includes:

• Credit history review
• Income and employment verification
• Rental history verification
• Background checks
• Biometric identity verification

Tenants can submit maintenance requests through our online portal or emergency contact system. We coordinate repairs with qualified vendors and keep owners informed of significant maintenance issues.

Owners generally approve repairs exceeding a predetermined authorization limit established in the management agreement. Emergency repairs necessary to protect the property or tenant safety may be completed immediately.

We conduct inspections at key intervals, which may include move-in, move-out, periodic occupancy inspections, and renewal inspections to ensure the property remains well maintained.

Owner distributions are typically processed after rent is collected and any applicable expenses are paid. Funds are generally distributed monthly via ACH direct deposit before the 15th day of the month.

Owners have access to an online portal where they can view statements, maintenance expenses, documents, inspection reports, and year-end tax information.

Management fees are commission-based and vary based on services provided. Additional fees may apply for leasing, lease renewals, capital improvement projects, or other specialized services. We provide transparent pricing before management begins.

We enforce lease terms consistently, apply late fees when applicable, communicate with tenants regarding outstanding balances, and follow legal procedures for collections when necessary.

We evaluate current market conditions, property performance, and tenant history before recommending renewal terms and any appropriate rent adjustments.

If eviction becomes necessary, we coordinate the legal process in accordance with state and local laws, file the required documentation, appear in court on behalf of the property owner, and work with qualified legal professionals at the expense of the owner when required.

In many cases, owners may use preferred vendors, provided they are properly licensed, insured, responsive, and meet our service standards. We charge a one-time administrative fee to collect the required documentation and add the vendor into our software programs.

We manage a variety of residential properties, including single-family homes, townhomes, carriage homes, and condominiums. We manage furnished vacation rentals through our short-term division – Bluffton Traveler.

Yes we do. We follow the industry-standard of maintaining maintenance reserve funds to ensure funds are available for routine repairs and unexpected expenses.

Owners should maintain landlord insurance, liability coverage, and any additional coverage recommended by their insurance provider. We can discuss minimum requirements during onboarding.